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Johnson Group Sales and Return Policy

Johnson Group Sales and Return Policy

【Terms and Conditions】


The below terms and conditions apply to shopping at GreenSTORE™ by Johnson Group Pest Specialist Limited.


  1. Please bring along the invoice(s) or receipt(s) with the electrical appliance(s) you wish to exchange to our office within 14 days upon receiving your electrical appliance(s). Products that are proven to be damaged due to human negligence cannot be exchanged, returned or refunded.

  2. Electrical Appliances’ exclusions for exchange

(i) Exchange will not be accepted under the following conditions: 

  1. Misuse by not following the instructions properly.

  2. Any accidental, misuse or intentional damages causing malfunction. 

  3. Unauthorized repairing or modification done to the product. 

  4. Improper voltage supply.

  5. Dissatisfaction on the product other than its quality, e.g. product color, outlook, shape. 

  6. Damage by storing the product in a hot or humid location, or by submerging the product (water, coffee, beverage and etc.)

  1. Goods other than electrical appliances cannot be returned, exchanged or refunded.

  2. Products that possess carry-in limited warranty may exclude from the above terms.  Feel free to contact us directly for further inquiry.

  3. All return goods have to be inspected by our staff before we accept the return request.

  4. The complete original packing, parts, user manual, warranty card and any initial accessories must be included upon the returning of goods.

  5. If you change your mind and do not want to buy the goods, you cannot ask for a refund.

  6. Once the purchase of the goods is confirmed. Johnson Group will not adjust or amend the price of the goods due to market conditions, special promotion or any other changes.

  7. All goods that are on the SF Express Free delivery promotion schemes are non-refundable, non-returnable, and non-exchangeable.

  8. In case of discrepancies between the English and Chinese version, the English version shall prevail.

  9. Johnson Group Pest Specialist Limited reserves the rights to amend these terms and conditions without prior notice. 

  10. Any exchange or refund claim not made in the manner set out under the above clauses shall be deemed invalid. Johnson Group Pest Specialist Limited reserves the rights and discretion to decline any invalid exchange or refund claim. In the event of any dispute hereunder, We reserve the rights on final decision.