Returns Policy

*All products purchased at GreenSTORE cannot be returned*


You may exchange products within 7 days in its original condition after receipt of the order (based on the delivery record) and upon pre-approval of GreenSTORE Official Online Shop. Unless there is product quality problem, all products are allowed exchange only once. All merchandises including price tag and packaging should be in its original good conditions that it can be sold again.


The value of the replacement merchandise should be equal to the price of the original merchandise. If the value of the replacement merchandise is higher than the original price, the customer is required to pay the difference.


What are the Non-exchangeable items?


We DO NOT accept exchange of certain products, including:

  • Any product that is returned more than 7 days after receipt
  • Any product that has been worn, altered or washed
  • Products with unclean appearance
  • Any Special edition item or item labelled as "Non-exchangeable"
  • Products not sold on GreenSTORE Official Online Shop